Before we begin online chat there are a couple of points you must know. Be sure to read the information below.
Instructions and Terms
The Limelight Foundation is dedicated to giving you the support you need. To offer the best possible service, we need you to follow understand and respect the terms of this service.
• If you are not an Australian citizen Limelight members are not able to work with you. You could try other organisations in your country, or search the internet for related services.
• Delays are inevitable, although we try to get to you as soon as possible, sometimes lengthy delays may apply. please be patient.
• Please remember that Limelight Counsellors have all completed counselling courses, and that all counselling work is under supervision, you must understand that personally you remain responsible for the choices you make and the actions you take, try and let Limelight guide you.
• That you acknowledge Limelight takes care with all information that is provided to our organisation, security flaws are possible however unlikely. Please be aware that we can't control viruses and hackers, and can't accept responsibility for these occurances.
Confidentiality and Duty of Care
Information shared during Online Chat is not shared with any person or organisation outside Limelight. In very rare circumstances this may change, rare including a "Duty of Care" situation.
"Duty of Care" situations are when you tell us that:
• Someone is hurting you or your gaurdian is not looking after you. • You are thinking about seriously doing harm to yourself. • You have hurt, or are seriously thinking about hurting someone else.
When this occurs we will ask you personal information so that we can get as much information as needed to help you and others around you from being in harms way. We do this in rare circumstances, and only do so to the extent of your rights.
